Celebrating 25+ years of trusted chiropractic care

Privacy Policy - Aaron Health Chiropractic

Privacy Policy

Aaron Health Chiropractic

Effective Date: 19/01/2021

Last Updated: 23/02/2026

Aaron Health Chiropractic (“Aaron Health”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, contact our clinic, or receive services from us.

1. Who We Are

Aaron Health Chiropractic operates chiropractic and wellness clinics in Australia, including:

  • Aaron Health – Bundaberg
  • Aaron Health – Morayfield

Website: www.aaronhealth.com.au

Email: [email protected]

Phone: (07) 4153 1821

2. What Personal Information We Collect

We may collect the following types of personal information:

A. General Information

  • Full name
  • Date of birth
  • Address
  • Email address
  • Phone number
  • Emergency contact details

B. Health Information (Sensitive Information)

  • Medical history
  • Injury history
  • Symptoms and diagnosis
  • Examination findings
  • Treatment notes
  • Imaging or scan results
  • Referral information

Health information is considered sensitive information under Australian law and is handled with strict confidentiality.

C. Website Information

When you visit our website, we may collect:

  • IP address
  • Device and browser type
  • Pages visited
  • Time spent on site
  • Cookies and tracking data

3. How We Collect Your Information

We collect information:

  • When you book an appointment (online, phone, or in person)
  • When you complete intake forms
  • During consultations and assessments
  • Through website forms
  • Through social media interactions
  • Via email or phone communications
  • Through cookies and analytics tools

We only collect information that is reasonably necessary for our functions and services.

4. Why We Collect Your Information

We collect your personal information to:

  • Provide chiropractic and wellness services
  • Assess, diagnose, and treat your condition
  • Communicate with you regarding appointments
  • Send appointment reminders
  • Process payments
  • Issue receipts and invoices
  • Improve our services
  • Comply with legal and regulatory obligations
  • Send marketing communications (only with consent)

We will not use or disclose your information for unrelated purposes without your consent.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Other healthcare providers (with your consent)
  • Referring practitioners
  • Medicare or private health insurers
  • Our booking and practice management software providers
  • Payment processors
  • IT service providers
  • Legal or regulatory authorities (if required by law)

We take reasonable steps to ensure third parties protect your information appropriately.

6. Marketing Communications

With your consent, we may send you:

  • Health tips
  • Promotions
  • Special offers
  • Clinic updates

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting our clinic directly

We do not sell your personal information to third parties.

7. Website Cookies & Analytics

Our website may use:

  • Cookies
  • Google Analytics
  • Meta (Facebook) Pixel
  • Other advertising or tracking technologies

These tools help us:

  • Understand website usage
  • Improve user experience
  • Deliver relevant advertising

You may disable cookies in your browser settings, although some features may not function properly.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

  • Secure practice management systems
  • Password-protected systems
  • Encrypted data storage
  • Secure cloud-based systems
  • Restricted staff access
  • Physical file security (if applicable)

While we take reasonable precautions, no system can be guaranteed 100% secure.

9. Storage & Retention of Health Records

We retain health records in accordance with Australian legal requirements, including:

  • Minimum 7 years from the date of last entry for adults
  • Until age 25 for minors

After this period, records may be securely destroyed.

10. Access to Your Information

You may request access to your personal information at any time.

To request access:

  • Contact us via email or phone
  • Provide identification if required

We will respond within a reasonable timeframe.

In some circumstances, access may be declined in accordance with Australian law (for example, if providing access would pose a serious threat to health or safety).

11. Correction of Information

If you believe your personal information is inaccurate, incomplete, or out-of-date, please contact us and we will take reasonable steps to correct it.

12. Overseas Disclosure

Some of our software providers or cloud services may store data overseas.

Where this occurs, we take reasonable steps to ensure overseas providers comply with Australian privacy standards.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

14. Children’s Privacy

We collect information about minors only with parental or guardian consent.

15. Complaints

If you believe we have breached your privacy, you may contact us at:

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact:

  • Office of the Australian Information Commissioner (OAIC)
  • Website: www.oaic.gov.au
  • Phone: 1300 363 992

16. Changes to This Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on our website.

Contact Us

Aaron Health Chiropractic

Website: www.aaronhealth.com.au

Email: [email protected]

Phone: (07) 4153 1821